Eastbound Travel is committed to protecting the privacy and personal data of our clients, partners, and website visitors. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you in relation to that information.
1. Information we collect
We may collect information you provide directly when you contact us, enquire about a trip, request a proposal, or book a travel arrangement. This may include your name, email address, phone number, destination preferences, travel dates, passport details, dietary requirements, emergency contacts, and payment information where required.
We may also collect technical and usage data when you visit our website, including your IP address, browser type, device information, pages viewed, and referral sources. This helps us understand how the website is used and improve the experience for future visitors.
2. How we use your information
Your information is used to manage enquiries, prepare itineraries, coordinate travel services, communicate with you about your trip, process payment and bookings, and provide support before, during, and after travel.
- To respond to enquiries and provide quotations.
- To arrange transportation, accommodations, activity bookings, and travel logistics.
- To fulfil legal, tax, or financial obligations associated with travel services.
- To send service updates, confirmations, and relevant travel information.
- To improve our website, content, and customer experience.
3. Sharing information with third parties
We may share personal information with trusted third parties where it is necessary to deliver the services you request. This may include airlines, hotels, ground transport providers, visa partners, local operators, payment providers, and technical service providers that assist us in operating our business.
We do not sell personal data. We may disclose information when required by law, legal process, or to protect the safety, rights, or property of our clients, employees, or partners.
4. Cookies and analytics
Our website may use cookies and similar technologies to enhance performance, remember user preferences, and analyse traffic patterns. Some cookies are essential to basic site function, while others support analytics and marketing performance.
You may configure your browser to reject cookies or alert you when a cookie is being used. Please note that some features of the website may not function properly if cookies are disabled.
5. Data security
We take reasonable steps to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no digital system can be guaranteed to be completely secure, and we cannot guarantee absolute security against all potential threats.
Where we collect sensitive information such as passports or medical notes, we handle it with care and limit access to personnel who require it to fulfil the service.
6. Retention of information
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. When information is no longer needed, we delete or anonymise it where practicable.
7. Your rights
Depending on your location and applicable law, you may have the right to access, correct, restrict, object to, or request deletion of your personal data. You may also have the right to withdraw consent where consent is the legal basis for processing.
If you would like to exercise any of these rights or update the personal information we hold about you, please contact us using the details below.
8. International transfers
Some services may involve transferring your information to countries outside your home jurisdiction, especially where travel suppliers or support teams operate internationally. We take reasonable steps to ensure such transfers are protected by appropriate safeguards and lawful transfer mechanisms.
9. Children's privacy
We do not knowingly collect personal information from children without the consent of a parent or guardian, except where required for travel arrangements and permitted by local law. If a guardian becomes aware that a child has provided personal data without appropriate consent, we request that they contact us so the information can be removed.
10. Changes to this policy
This Privacy Policy may be updated periodically to reflect operational, regulatory, or legal developments. Any significant change will be posted on this page, and continued use of our website or services after an update is published will constitute acceptance of the revised policy.
If you have any questions about this Privacy Policy or how your personal data is handled, please get in touch with Eastbound Travel through the contact details provided on our website.